Onboarding & Training Content

I craft two types of content to help your customers get the most out of your software

Onboarding Content

New customers need to get from "We just signed up" to "We’re set up can do what we need to do" as quickly as possible. Onboarding content makes that transition faster and smoother.

This includes:

  • Getting started videos that walk through initial setup

  • First-use tutorials that show core workflows

  • Quick reference guides for common tasks

  • Documentation that answers the questions new users actually ask

The goal is simple: reduce the time it takes for new customers to become productive, and increase their confidence that they can succeed with your product.

Training Content

Once customers understand the basics, training content helps them go deeper. This is where they learn about advanced features, discover better workflows, and get more value from your product.

This includes:

  • Feature-specific video tutorials

  • Advanced workflow guides

  • Best practices documentation

  • Tips and tricks for power users

Good training content reduces support burden by helping customers help themselves. It also increases feature adoption—customers use more of what they're paying for.

Deliverables

Blacksmith working on an Anvil

Video Content

I take care of all video production aspects, so you don’t have to deal with multiple vendors, which only adds costs and headaches.

  • Professional voiceover (my voice)

  • Screen recordings with clear annotations

  • Motion graphics and animations

  • Background music when appropriate

  • Optimized for your platform (YouTube, help center, LMS, etc.)

And axe and a kettle on stumps in front of a fire

Written Documentation

All content is delivered ready to publish. You own everything—scripts, source files, final outputs.

  • User guides

  • Knowledge base articles

  • Step-by-step tutorials

  • Quick reference materials

  • Content articles

Pricing

Video Content

Projects are quoted based on scope and complexity. Typical projects range from $1,000 to $1,600 CDN per finished minute of video content.

Content Articles

Quoted per project based on topic complexity, research requirements, and desired length.

Technical Documentation

Billed hourly due to the variable nature of documentation projects. We'll discuss scope and estimated hours upfront so you know what to expect.

Want a quote for your project? Get in touch.